Apple’s ＂speed-down door＂ mobile phone battery out-of-stock signal problem is difficult to repair for free
BEIJING, Feb. 28 (Reporter Wu Tao) In more than two months, Apple’s mobile phone broke out in succession with "deceleration gate" and "signal gate" incidents. Subsequently, Apple announced that mobile phones affected by the "speed-down door" can be replaced with batteries at preferential prices, and some models with "no service" problems can also be repaired free of charge. But is "affordable" really so easy to get? The reporter conducted an investigation.
Battery supply will not be available until the end of March at the earliest.
After the "speed-down door" incident broke out, Apple’s official announcement showed that its official maintenance points can provide preferential battery replacement service, and the battery replacement price is 218 yuan (currently adjusted to 217 yuan), which is lower than the original price of 608 yuan by 390 yuan.
As early as the end of January, Apple’s customer service said that the preferential price battery replacement service began in January, and the official maintenance points of Apple nationwide can be tested for free, and it can be replaced in about one hour.
But recently, Ms. Li told the reporter of Zhongxin. com that there is no battery at all and the battery is out of stock now. According to the information provided by Ms. Li to Zhongxin.com, the content of Apple’s after-sales email shows that "the current delivery cycle of iPhone 6 Plus is long, because this iPhone has been discontinued, and battery replacement parts will be supplied at the end of March or early April".
An Apple after-sales store in Beijing said in an interview with Zhongxin. com that battery replacement at a preferential price requires an appointment to queue up. Users who made an appointment to change batteries years ago (before February 16) will be in March and April. As for when they can supply them, they don’t know.
"We don’t have goods (batteries), which means that there are no other Apple after-sales stores in Beijing, because they are all supplied simultaneously." The above-mentioned Apple after-sales store said.
However, the relevant person in charge of Apple said in an interview with Zhongxin.com that most of the materials can be fully supplied now; In addition, consumers have enough time to enjoy this service. Apple’s official announcement shows that the preferential price battery replacement service lasts from the end of January to December 2018.
Can’t you repair it for free after the warranty period?
In addition to changing batteries, some consumers also reported that they encountered obstacles in seeking free maintenance when dealing with the "signal gate" problem.
In early February, Apple confirmed that a small number of iPhone 7 devices may display "No Service" in the status bar (even within the coverage of cellular mobile signals) due to a component failure on the motherboard.
Apple said that the faulty models in China are A1660, A1780. If your equipment has the above symptoms, Apple will repair it for free.
After learning the news, Yan Yan (pseudonym) suddenly thought that her husband’s iPhone 7 often had similar problems. "My husband’s mobile phone often had no service before. Because of the busy work, the mobile phone will be used, so it was not repaired in time."
After confirming that the mobile phone model is A1660, on the afternoon of February 10th, Yanyan came to Apple Xidan Joy City Store, which is Apple’s official maintenance service center. In an interview with Zhongxin. com, Yan Yan said that in the store, after she explained the relevant issues, Apple’s after-sales staff confirmed that the mobile phone had passed the warranty period and said that "occasional no service is not within the scope of free testing, unless there is no service all the time".
Yan Yan also said that at that time, the staff said that if it was to be repaired now, it must be paid back to the factory, and it could not be tested for free.
According to Apple’s official announcement, the affected iPhone 7 devices are guaranteed for two years from the date of the first retail sale of the devices.
It is understood that the iPhone 7 was released in September 2016, so it will be moved back two years according to this calculation. In principle, as long as the affected models and production date conditions in Apple’s announcement are met, you can enjoy free maintenance, regardless of whether it has passed the warranty period.
Free maintenance depends not only on the model.
For the problem that it meets the model but can’t be repaired for free, the reporter contacted Apple Xidan Joy City Store by telephone. Some staff said that A1660 is a large batch, and which equipment can be repaired for free can only be determined after they have tested it. He also said that consumers will bring mobile phones that meet the relevant models to test whether they meet the free maintenance conditions for free.
Apple’s official announcement shows that the production date of the affected equipment is between September 2016 and February 2018. However, the above-mentioned staff said that they don’t look at the production date, and they don’t know what the engineers specifically tested, but only when they can test it will they know whether it is within the scope of free maintenance.
For an iPhone 7, the date of production is simply unknown to ordinary consumers. What should be tested specifically? Is there any more transparent information in this regard? In this regard, Apple’s official responsibility said that because the content related to the iPhone serial number is customer privacy, it is recommended that consumers with such problems should first test it through official channels.
The above-mentioned person in charge of Apple also stressed that the actual situation of each case is different. If the consumer’s equipment has such a situation, Apple will repair it for free, but before providing any service, the technician will check the iPhone to verify whether the equipment meets the conditions of this plan. (End)