Didi Hitch resumes business, and drivers and passengers can only take orders and call rides after completing 6 steps
CCTV News:Didi Hitch, which was suspended for a week, quietly resumed business at 0:00 on May 19. However, whether it is a driver or a passenger, the following must be completed6 measuresOnly then can you use the ride-hailing service:
registration authentication
Order authentication
privacy protection settings
Night travel protection
safety assurance learning
Hitch travel guarantee
However, the reporter tried to use the ride-hailing service on the morning of the 19th, but no driver had taken the order as of press time.
ID card can only be photographed and uploaded.
In the identity verification, the reporter noticed that Didi Hitch requires both passengers and car owners to upload ID photos. The upload can only use the "photo" function, not the "select from the gallery" function, which means that the uploaded ID card can only be taken on site, not pictures and previous photos. After uploading the ID card, face verification is also required, and the task can only be completed after both are completed.
Car owners need facial recognition to receive orders
Hitch owners must perform facial recognition before each order, and compare the current order owner with the platform authentication identity when registering through facial security recognition technology.Owners who fail facial recognition cannot take orders…
As for the discrepancy between the people and the car, Didi Hitch not only requires the driver to need facial recognition every time he takes an order, but also sets a button for "discrepancy between the people and the car" in the "complaint" on the Hitch page.If the passenger cancels the order and makes a new reservation due to "discrepancy between people and vehicles", this cancellation will not be determined as the responsibility of the passenger.…
Holding an ID card to take a photo is not required.
However, the reporter found that the current Didi Hitch for the owner’s qualification requirements are still measures before rectification, including: fill in the vehicle information, upload ID card, driver’s license, driving license photos, after the information is verified, the need for facial recognition verification, facial recognition After passing, you can become a hitch owner.
Didi Hitch also did not make "taking a photo with a handheld ID card" a mandatory option for driver authentication this time, but used it as a supplementary item that will only be triggered when facial recognition fails frequently. Didi said that if the recognition fails multiple times, you can click [X] in the upper left corner of the facial recognition failure page, and click [Go to appeal] according to the system prompts to appeal. The appeal condition is that the user who fails the face comparison has failed more than 3 times in 7 days and has not been successful within 30 days. Only when appealing need to submit the photo of the handheld ID card and the recent bareheaded photo. The appeal period is 7 working days.
The "Emergency Help" function was brought to the main page
In addition, the reporter found that "itinerary sharing" and "emergency help" buttons were also placed on the main page.If you click the "Emergency Help" button, the system will send a text message to all the emergency contacts set by the user and start recording, and the recording information will be transmitted to the platform in real time.Didi said that customer service staff will assist emergency contacts and provide any assistance they can.
Suspend orders at night, and the mutual evaluation page will be offline.
Didi Hitch also made it clear in the "night travel protection" that it will suspend the acceptance of orders departing between 22:00 and 6:00.The evaluation pages of car owners and passengers have also been offline. Both parties can only choose 21 landscape or still life images provided by one platform as the public avatar.